Cameras not recording

[cereed]

My cameras are not recording any events, although I have an active subscription. Is there anyone at Nest that can help me. A phone number would be helpful since I’ve spent about an hour and a half on this now.  I need help. 

[MplsCustomer]

@cereed 

Some customers in this forum who have had this issue discover that their Nest Aware subscription is for a Google Account or a Google Nest "home/structure" different from their cameras'.

You can check Settings | Nest Aware in either the Google Nest app or the Google Home app to see your subscription information.

You can also check whether video recording is turned off for your cameras in either the Google Nest app or the Google Home app.

You can also see your subscription here: https://store.google.com/subscriptions

If you need help you can try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hi everyone,

@cereed thanks for posting here in the Community. I'm dropping by to ensure that everything is covered here. Were you able to read the information and check the links that MplsCustomer has shared? If not, you may try restarting your Nest Camera, Wi-Fi router and your mobile device. Keep us posted.
 

I appreciate the help, MplsCustomer. 

Best,

Emerson

[EmersonB]

Hi cereed,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks, 

Emerson

[EmersonB]

Hey cereed,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[cereed]

Thanks for responding. My nest aware subscription was about to expire and two weeks before the expiration the history was nonexistent. Now it looks like all the history is there. It’s weird that that occurred before the renewal.

[Brad]

@cereed 

Were you logged into the correct account when you were looking into the history? Please let me know.

Best regards,

Brad

[EmersonB]

Hello everyone,

@cereed, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information we're asking above. Keep us posted.

I appreciate the help, Brad.
 
Thanks,
Emerson

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan