Some customers in this forum who have had this issue discover that their Nest Aware subscription is for a Google Account or a Google Nest "home/structure" different from their cameras'.
You can check Settings | Nest Aware in either the Google Nest app or the Google Home app to see your subscription information.
You can also check whether video recording is turned off for your cameras in either the Google Nest app or the Google Home app.
You can also see your subscription here: https://store.google.com/subscriptions
If you need help you can try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
@cereed thanks for posting here in the Community. I'm dropping by to ensure that everything is covered here. Were you able to read the information and check the links that MplsCustomer has shared? If not, you may try restarting your Nest Camera, Wi-Fi router and your mobile device. Keep us posted.
I appreciate the help, MplsCustomer.
@cereed, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information we're asking above. Keep us posted.
I appreciate the help, Brad.