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Google home unresponsive

pdelgado
Community Member

Unresponsive 

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

Assuming you're referring to a speaker or display itself, and not the mobile app, try these steps:

Google Assistant doesn't respond - Google Nest Help

The device does not turn on at all. Can I reboot from my phone on my app?

Muddi
Community Specialist
Community Specialist

Hey pdelgado,

 

Currently, the only way to reset a Google Home speaker is to do it from the device itself. To confirm, have you tried the steps provided by @David_K and @Dianahemes?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi pdelgado,

 

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey pdelgado,

 

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi