Google home voice commands not playing radio

[JenEvans]

We had our nest microphone muted (due to work from home, data security) and used voice commands on our android phones through Google Home to play radio. (Play Absolute Radio on living room speaker). The assistant just responds with "Sorry I don't understand".

With mic on "hey google, play Absolute radio" works fine.

[LeeCotton]

I've been having this problem as well.  Sometimes it works, although it's always asking to verify if you meant to play radio, and sometime like yourself, it just doesn't understand at all!  Google have clearly changed something for the worse here.  There are other posts on this forum with similar problems.

[carguy143]

This is also affects speaker groups. I used to say "play music on downstairs speakers" or "play LBC on downstairs speakers" and the command refused to execute.

Having said that, it seems to be working at the moment.

[SuMa]

please take a look also here

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Speakers-not-playing-music-...

[carguy143]

Mine has started asking me to confirm if I want to play the radio. It's a really annoying, unnecessary step.

[Dan_A]

Hi folks,

@SuMa, thanks for helping.

@JenEvans, @LeeCotton, @carguy143, @carguy143, this is not the experience we wanted you to have, let us help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Is it happening on individual devices only or also with the speaker group? Other than radio, what other music services is affected?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Once done, change the speaker or speaker group name. Follow the steps below:

1. Open the Google Home app.
2. Tap the speaker or speaker group that you wish to change the name.
3. Tap on the gear icon at the top-right corner to open the Device settings page for the speaker.
4. Tap on the Name option.
5. Customize your speaker's name and tap SAVE to continue.
6. Do the same on individual speakers and try the command to play music.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan