07-22-2022 12:41 PM
I set-up our new Google Hub Max today, fresh out of the box new from Target. When going thru the steps to link the Hub Max camera to my Nest account, I keep getting an error message that our display is “linked to another account. To continue with setup, it needs to be removed from its previous account.” My Nest app account is linked to the same account as our Hub display. It hasn’t been setup by any other family members yet. I’m at a roadblock here and can’t reach any live support person to help get past thing. Looking for assistance, thank you
07-22-2022 07:06 PM
Had this same issue when trying to set up nest home max in a different room. Had to remove device from account, perform factory reset and set up from there.
08-01-2022 12:45 PM
Hey ktheaps,
I am sorry to hear you are having trouble with your device. I wanted to check in with you, and see if I could be of any help. I would recommend trying the steps below, as they should help out.
Best regards,
Jake
08-01-2022 03:13 PM
The factory reset did the trick, thank you.
08-05-2022 10:56 AM
Hey ktheaps,
Glad to hear the reset worked out, and the device is working properly from here. Let me know if you have any other questions, as I would be happy to review.
Best regards,
Jake
08-01-2022 12:59 PM
Perhaps your Google Nest Hub Max was returned by a previous Target customer who tried setting it up on their account before returning it. Earlier this year we bought a Google Nest Hello Doorbell at Home Depot; it was not labelled as an "open box" item, but fortunately we discovered that the Chime Connector wires had been bent and other items disturbed in the package, and exchanged it before trying to install it. Only when we were returning it did I notice the cellophane wrapping had already been removed.
08-08-2022 03:23 PM
Hey ktheaps,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock this thread in 24 hours.
Just checking up,
Jeran