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Google hub not responding the first time

MGrand
Community Member

This issue has been addressed many times, but no official fix has been given. 

I have an issue where when I ask my google home hub to do anything, it doesn't pick up the command first time, it will reply 'sorry, something has gone wrong, please try again in a few seconds'. Then if I ask again it works. Here's what I've tried:

 

Make sure your devices are within 15-20 feet of your router.

Check router settings. (AP isolation must be disabled and UPnP must be enabled). 

Reboot your devices and router for a minute to refresh the connection.

Try resetting your Google Home Mini and Google Nest Hub.

 

None of it has worked.

My Nest mini version is 1.56.306594

1 Recommended Answer

MGrand
Community Member

Okay so I'm not sure why they didn't just post this on here, but here's what they had me do (it worked for me).

 

  • Uninstall Google Home app
  • Factory reset Google Nest Mini
  • Reinstall Google Home app
  • Sign-in a different Gmail account
  • Setup Google Nest Mini as usual

View Recommended Answer in original post

12 REPLIES 12

TWyatt
Community Member

Having the same issues!

Azarco
Community Specialist
Community Specialist

Hey folks,

 

I'm sorry for the trouble this may have caused you , let's check this out.

 

When did it start happening? Is it happening to all our Google Nest speakers? Also, could you provide us the cast firmware and software version of your Google Nest Hub?

 

Best,

Alex

MGrand
Community Member

It's been happening for months. I'm just finally to the point of being fed up enough to ask about it. Yeah it's just my nest speaker. 

 

System firmware version: 306594

Cast firmware: 1.56.306594

Azarco
Community Specialist
Community Specialist

Hey MGrand,

 

Thanks for the additional information. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

 

Cheers,

Alex

Princesss
Community Specialist
Community Specialist

Hi MGrand,

 

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

Jake
Community Specialist
Community Specialist

Hey MGrand,


I wanted to check in with you, and ensure everything is good to go from here. Please let me know if you have any questions from here, as I will be locking the thread in 24 hours to keep content fresh.

 

Best regards,

Jake

MGrand
Community Member

Not resolves yet 

Jake
Community Specialist
Community Specialist

Hey MGrand,


I am sorry to hear the issue is still present. Do you mind me asking if you are in contact with our Team at this time? They would be able to provide you with further troubleshooting steps, and ensure you are good to go from here. Please let me know if you have any other questions, as I would be happy to review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey MGrand,


I wanted to follow back up with you, and ensure you are seeing the email from our Team. Please let me know if you have any trouble seeing that, as I would be happy to take a closer look.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey MGrand,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey MGrand,


I am glad to hear you were able to get the issue resolved, and everything is good to go. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

 

Best regards,

Jake

MGrand
Community Member

Okay so I'm not sure why they didn't just post this on here, but here's what they had me do (it worked for me).

 

  • Uninstall Google Home app
  • Factory reset Google Nest Mini
  • Reinstall Google Home app
  • Sign-in a different Gmail account
  • Setup Google Nest Mini as usual