Google location based queries don't seem to work.

[dscheenaard]

Over the last couple weeks, I've noticed that when I ask my Google Home Mini something like when a store is open until it just tells me, "Sorry, I don't understand". I've reset the google home mini, I've deleted my "home" in the Google Home app, and made a new one. Nothing works, the app also says this when I set up the device after doing a factory reset, "The Google assistant isn't available for this account". Which doesn't make sense since I didn't change anything. What is going on?

[EduardoN]

Hi @dscheenaard,

Thanks for reaching out to this community! I understand you're having trouble with your Google Home Mini (1st gen); it's only responding with "Sorry, I don't understand" to your questions. I really appreciate that you've already taken the initiative to troubleshoot, including performing a factory reset.

It sounds like the core of the problem is the message you're seeing when you try to set up your device again. That message is "The Google Assistant isn't available for this account." To help me give you the most accurate advice, I have a few questions for you.

• Do you have a Gmail account or a Google Workspace account?
• What is the make and model of the device you're using to set up your Google Home Mini?
• What is the app version of the Google Home app?

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo