Google max, Iphone, Samsungtv, mcbook pro

[Jenny23]

I am desperately trying to set up my single home after divorce and here I am - stuck with gables and tech that dont work. Bought big speaker from London (google max i think €299 at the time) and my iphone and macbook does not find it. Have rebooted speaker but dosent work. I have dowloaded google home - but also have samsung smart frame tv that tries to connect to my phone etc. deleted that from my phone - still my phone and computer dont find google speaker which I really wanna use. 

Any tips?

[David_K]

Let's start again and get your speaker up and running. To do that, let's reset it first. On the back of Home Max, press and hold the factory reset button, located near the power cord, for about 12 seconds. Your Home Max will let you know that it's resetting. If those steps turn out not to match the model you have, check this help article for the specific steps for your model. Once it's reset, follow the steps below to set it up. Let us know how you get on!

Set up your Google Nest or Home speaker or display - Google Nest Help

Once setup, if you want to play music from your iPhone and Macbook using Bluetooth, follow these steps:

Play music on your speaker or display using Bluetooth - Google Nest Help

[Dan_A]

Hi folks,

Thanks again for helping here, @David_K. 

@Jenny23, We're sorry for what you're going through and we hope you've got the answers you're looking for about setting up your Google Home Max. If you're still in need of any assistance, feel free to let us know.

Keep us posted.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni