09-18-2022 06:08 PM
I have a google max speaker along with
4 other google and nest speakers.
my max speaker constantly looses connection. No other devices loose the connection. The speaker is not far from a mesh device. Once I unplug and reconnect the plug it regains the connection
may Wi-Fi is strong and measure over 400
09-20-2022 04:18 PM
I have the same issue, have you heard back yet on a possible fix? I have tried to reset it but the issue still happens. to the point that I moved the plug so I can power it down and back up easier.
09-21-2022 05:04 AM
Same issue. Fixed by setting up an old Access Point and connecting to it. Google Devices don't play nice with Mesh Wifi. People are having issues with Google's mesh!
09-21-2022 12:55 PM
thanks! now that you say that, it did start about the time I started using the mesh network
09-22-2022 08:10 PM
Hi everyone,
Thanks for visiting the Community.
We're sorry to hear about your experience on connecting your Google Home Max speakers to your network. We appreciate all the details you've shared as well as the steps done.
Can anyone confirm if all of you are using Google Nest Wifi devices? We'd like to further check what's causing this to happen.
Best,
Princess
09-23-2022 04:23 AM
Had this issue with Eero and TP-Link Mesh systems.
09-23-2022 05:41 AM - edited 09-23-2022 05:43 AM
I did have the Google mesh. Now Eero 6. It happened on both. But more often now with Eero.
09-26-2022 12:31 PM
Hey everyone,
Thanks for responding. Have you already contacted Eero to check with them if there are any firmware updates released from their end?
Best,
Princess
09-26-2022 02:32 PM
I get auto updates. just checked and no update. everything else works fine just the one speaker. I have a mini (don't use that often) and display that streams a lot on. neither one has the issue. also 2 google chromecast with google tv. also stream a lot on both, also no issues.
09-27-2022 12:47 PM
Hi everyone,
Thanks for the additional info you've provided. Could you please provide the following info?
Let's go ahead and try to move the speakers closer to the main router and observe if it will disconnect. Do the same with the access points and let's check if it will disconnect.
Let us know how it goes.
Best,
Princess
09-26-2022 02:40 PM
It's not an Eero issue, it's a GOOGLE issue in the way their devices behave on MESH systems (including GOOGLE's). My MAX has been rock solid every since changing it over to the old Access Point (NO MESH).
09-27-2022 12:58 PM
I'm about 20ft from the MESH AP. I'm ~25ft from the NON-MESH AP. The Wifi signal is 5 bars for the MESH and 2 bars for the AP. The MAX disconnects multiple times a day on the MESH, and has yet (2 weeks) to disconnect on the AP. I have tried Both 2.4 only and 5.0mhz only on the MESH and the results are the same.
09-28-2022 10:13 AM
Hi Bitz09,
Thanks for the info. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
09-28-2022 11:11 AM
Done
09-28-2022 01:56 PM
I also filled it out
09-28-2022 03:59 PM
Hi Bitz09 and Andyj90804,
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess