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Google mesh system

malayshah
Community Member

I have the Google nest WiFi router with 2 point devices. The Google home app was working fine and recognizing all the devices. I recently upgraded my phone to an iPhone 14, and now the system won’t display on the app and I can’t control it or anything. The internet/WiFi a still working, but the app doesn’t seem to recognize it. I’ve uninstalled and reinstalled the app and logged in, but nothing. Any thoughts?

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi malayshah,

 

That certainly hasn't been easy for you ― for confirmation, whey you say upgrade, is it about the iOS version or a new phone? If it's a new phone have you used the same email address as before? When you open your Google Home app, are you not seeing your Nest WiFi router and points on the WiFi option? 

 

Keep me posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hi again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Thanks,

Dan