cancel
Showing results for 
Search instead for 
Did you mean: 

Multiple devices respond at the same time yet AGAIN

Kambo
Community Member

Same problem again which hundreds of people have reported. Yet AGAIN several devices respond at the same time. I have nine of them. Am I supposed to factory reset all of them AGAIN and then set all nine devices up AGAIN? Please fix this issue properly and promptly... alternatively give me a refund as the products aren't performing. Your approach to fixing things is lamentable. Perhaps I should've gone down the Alexa route?

1 Recommended Answer

Dan_A
Community Specialist
Community Specialist

Hi gpugliese,

 

I'm sorry to hear it's also happening to you. Have you tried the steps above? Try it and keep me posted.

 

Thanks,

Dan

View Recommended Answer in original post

11 REPLIES 11

Princesss
Community Specialist
Community Specialist

Hi Kambo,

 

Thanks for reaching out.

 

We're sorry to hear about this experience. If you’re near your Google Home device and phone, only Google Home should respond to "Hey Google." Both devices may wake up, but your phone should go back to sleep.  

 

Step 1: Update your Google app version

  1. On your phone, open the Google app Search Icon.
  2. At the bottom right of the Home screen, tap More More and then Settings and then About.
  3. Look for the version number at the top.

If your version is below 6.5, go to the Google app page, then tap Update.


Step 2: Add the same account to both devices

  1. Important: If the phone that responds isn't yours, then these steps won’t fix the issue.
  2. If you have multiple Google Accounts, add the account you used to set up Google Home to your phone. 

Let us know if these steps work.

 

Best,

Princess

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Princesss, thanks for the help.

@Kambo, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Best,

Dan

Kambo
Community Member

Hi Dan. Unfortunately I don't understand the instructions to Step 1, so have made no progress. Thanks. Kam

Kambo
Community Member

Thanks Princess. Unfortunately I do not understand Step1. The instructions don't correspond to anything on my phone. Kam

Dan_A
Community Specialist
Community Specialist

Hey Kambo,

 

For better understanding check out this link. Follow the steps to update your Google App.

 

Regards,

Dan

Kambo
Community Member

Thanks Dan.  I tried this. The instructions aren't quite correct on that page as home screen doesn't look as described, however I found my version number and it is 13 something, so well above 6. Any thoughts? Thanks. Kam

Dan_A
Community Specialist
Community Specialist

Hello again,

 

Apologies for the delayed response. I wanted to check if all your devices are still responding at the same time? Have you tried doing a sequential reboot starting with your WiFi router, next your devices and then restarting your phone might work. Tell me how it goes.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hi again,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Thanks,

Dan

gpugliese
Community Member

I would like to point out that I am also having this issue, but it is slightly different.  If I haven't spoken to a Google Home device in a room in a while, only the first time that I say "Hey Google,...", both my Pixel 6 and Google Home device will respond.  After that, just my Google Home device will respond, as it should.  This usually happens when I go to my bedroom at night and go to set an alarm for the next morning before going to sleep, and both the Google Home Mini in my bedroom and my Pixel 6 will set an alarm.  If I then right after say "Hey Google, what time is it?" only my Google Home Mini will respond.

Dan_A
Community Specialist
Community Specialist

Hi gpugliese,

 

I'm sorry to hear it's also happening to you. Have you tried the steps above? Try it and keep me posted.

 

Thanks,

Dan