My google mesh point fails connection mesh test. It shows up in my home app and says it is connected to the google mesh router but fails the test. I tried resetting point to factory and reinstalling - it installs perfectly except the very last step “last bit of set up” it times out. I unplugged everything from modem to router and point completely and plugged each one back in one at a time. Google point still fails mesh connection test.
Hey, Mlabarbe. Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you. Thanks.
Hi, Mlabarbe. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping. Thanks.
Hi, everyone. Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. Thanks.
Hi, everyone. As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion. Thanks
