Google mini keeps turning off

[Robwilder2803]

I have recently installed a mini in my office at work to have some music playing low in the background. However it keeps turning off quite a lot, any suggestions as to what I can do? Obviously it's connected to the WiFi at work, so I have no control over that

[gmelanymelissa]

Hi Robwilder2803,

Thanks for posting in the community. I understand you recently installed a speaker in your office for low-volume background music, but it keeps turning off frequently despite being connected to your work's WiFi. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Do you have the Google Nest Mini or Google Home Mini? Here’s a helpful article about how to identify your speaker model.
• Are you getting any error messages?
• Are you using the official power adapter that came with the device?
• Is there any visible damage on the power cord?
• What is the status of the LED light on your speaker?

Once you share these details, I can provide more specific information.

Regards,

Melany