Google mini nest connection

[Kostas1]

Hi im trying to connect my google nest mini to the Google home android app. It is connected with wifi network and it seems discoverable in the app but just before the setup is competed this message appears: "app update required your version of google home is out of date and requires update ". I already have installed the latest version 2.56.1.11 , i cleared app cache, reinstalled the app,  hard reset nest, changed language , tried different phone ,but nothing seems to work. Any ideas?? Thank you.

[Azarco]

Hey Kostas1,

Thanks for reaching out — let's see what's going on.

What phone are you using? If you're using an Android, make sure your phone system, Google App and Google Play Services app are updated. Also, rebooting your phone might work too after updating it.

Let us know how it goes.

Best,

Alex

[Azarco]

Hey Kostas1,

How's it going with your Google Home Mini? Are you still having problems setting it up?

Thanks,

Alex

[Azarco]

Hey Kostas1,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Regards,

Alex

[Kostas1]

Sorry for the delay im on vacation! I used two xiaomi android 11 smartphones and both asked for update on google home app. The strange thing about that is that i already had the latest version (checked on playstore). Google play services also updated cleared cache ect ect.

[Azarco]

Hey Kostas1,

Thanks for letting us know. 

Have you tried using a different phone other than what you have? Checking your phone's system update might help too. 

Best,

Alex

[Kostas1]

Hi just returned from vacations and the problem remains. Google home app is updated to 2.57.1.8 and still cannot finish the setup as the app seems outdated!!!! I tried two different fully updated phones, changed routers wifi setting's, hard reset nest but nothing seems to work. Solid blue lights appears top of the speaker and then nothing. I really think it's broken 😞  😞

[Azarco]

Hi Kostas1,

Thanks for getting back to us. When and when did you purchase your device? Could you fill out this form and let us know once you're done?

Kind regards,

Alex

[Azarco]

Hello Kostas1,

Bumping in this thread to check if you had the chance to fill out the form? 

Thanks,

Alex

[Princesss]

Hi Kostas1,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Kostas1]

Hi guys, no i didn't fill the form i just ordered a new one, I think the old one is firmware bricked. I'LL let you know about the new one!!

[Azarco]

Hey Kostas1,

Thanks for letting us know and we appreciate the update. Let us know if you'll get the same result with your new device.

Cheers,

Alex

[Kostas1]

Good morning. The new nest mini I bought works perfectly so as i suspected the old one is firmware bricked. Anyone knows any use for this, I mean the hardware is ok (speaker, button ect) can i use it as speaker for laptop or pc or just send it for recycling??

[Azarco]

Hello there,

Great to hear that your new Nest Mini is working properly. Unfortunately, you need to set up your device first before you can use it as a Bluetooth speaker. We can dig deeper on what's happening with your older Nest Mini by filling out the form above.

Regards,
Alex

[Azarco]

Hey Kostas1,

We haven't heard from you in a while, let us know if you wish to continue troubleshooting your older Nest Mini by filling out the form.

Best,

Alex

[Azarco]

Hello there,

Still need help with this? Let us know so that we can continue assisting you with your issue.

Thanks,

Alex

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess