Google mini nest will not save new name I give it, reverts to old name after save.

[IkeTheSpike]

Google mini nest will not save new name I give it, displays new name in the edit box but reverts to old name after I have selected save.

[Jake]

Hey IkeTheSpike,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey IkeTheSpike,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey IkeTheSpike,

I wanted to check in and see if you managed to see Princess post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,

Jake

[Jake]

Hey IkeTheSpike,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,

Jake

[IkeTheSpike]

Hi Jake, I've tried everything that's been suggested to me with no success, life's too short, I'm just going to live with it.

Many Thanks, Ike

[Princesss]

Hi everyone,

@Jake, I appreciate your help! Thank you.

@IkeTheSpike, Home app has released a new update that will resolve this. Kindly make sure that the app is on latest version for you to be able to update your device's name. If there are still no changes, reboot the Google Home Mini by unplugging it from the power source for at least a few minutes, re-launch the app and start to edit it. 

Let me know if this works for you.

Best,

Princess

[IkeTheSpike]

Hi Princess, many thanks for the help. Checked my version and I have the latest except I get the message 'This version is no longer compatible with your device'. Gave it a try but it still didn't work.

Regards, Gary

[Princesss]

Hi Gary, 

Thanks for responding.

Could you also provide the Android/iOS version of your phone? Also, if there is a way that you can try it using a different phone/tablet then that would be a better move so we can isolate it further. 

Meanwhile, another option that we can try is to totally reset your Google Home Mini and check if it will make any changes. Let me know if you're up to this option so I can guide you.

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess