Google mini

[Hannah66]

My mum has had her Google home mini for a few years now and since she moved house she hasn’t been able to use it. I have factory reset it so it’s back to new again and set it all up now when she tells it to play the radio or Spotify it doesn’t work? But everything else does? Have I gone wrong somewhere, please help a stressed daughter out 🤣🤣

[virnab]

Hi Hannah66,

Thanks for reaching out to our community.

I’m sorry to hear that your mother couldn’t continue streaming radio services and Spotify on her Google Home Mini since she moved house. Thank you for letting us know important information, such as that you already factory reset the device, and now everything works, but she can’t stream radio or Spotify services. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Could you please confirm what model of Google Home Mini you have? Here is a Google Help Center article that can help you to identify your device: Google Nest and Home device specifications

• Are you using an Android or an iPhone to manage your Google Home Mini?
• Could you please let me know the behavior of your Google Home Mini when you request to stream radio services or Spotify?
• Do you have a premium Spotify account?
• Is your Spotify app up to date?
• Is your Google Home app updated?
• What app are you using to listen to the radio?
• Did you link your radio services?

I will be looking forward to your response.

Best regards,

Virna