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Google nest 2 Wifi issues

ckontz
Community Member

‎12-04-2023 06:55 AM

I keep seeing issues with these and am very aggravated at the response from google considering that both of my Nests within 6 feet of the WiFi which is working just fine and the nests disconnect on a regular basis. There is an issue with the firmware on these nest and may be related to the latest updates. Goggle needs to find out what the problem is and fix it. I bought this second one thinking the first one was not working correctly anymore only to have the same issue. These Nests are not free and buying a new one only to find out it doesn't work is ridiculous at the cost of everything now. Fix the issue Google and send updates.

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Princesss
Community Specialist
Community Specialist

‎12-07-2023 08:47 AM

Hello ckontz,

 

Thanks for posting in the Community.

 

We're sorry to hear about this experience. Since you've mentioned that your devices are constantly disconnecting from your network, could you tell us how many Google Nest speakers are affected by this? Let's sort things out by checking some of your network settings.

 

  • Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
  • Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
  • Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

 

  • Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
  • Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
  • Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Just in case you don't know to check these settings, you can always ask help from your ISP to check or help you configure these settings.

 

Keep us posted.

 

Best,

Princess

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