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Google nest Black vertical lines on the left of the screen

Redeemer
Community Member

Good day.

I bought a google nest in November 2019. 

A few weeks ago I saw 3 lines on the left-hand side of the screen. I didn't stress as much. 

Now the lines have increased. Please see the image below:

Redeemer_0-1632855440424.jpeg

 

The device is out of reach of everyone. One of the few devices I am holy over.

It uses the original power adapter.

Can anybody help me, please?

PS. I did get a Case Number (9-5788000031871) previously I was down with Covid and could not respond.

 

Thank you

5 REPLIES 5

frances
Community Specialist
Community Specialist

Hi Redeemer,


Thanks for reaching out. No worries! 

 

I recommend you reach out to the support team either through this form or through the email you received before. When contacting them, please give them your Case ID. The support team has a more in-depth view of this situation and will be able to look into this issue and help find a solution. 

 

 

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking to see if you had any other questions or concerns. Have a nice day.

Redeemer
Community Member

Good day

For some reason i missed your comment. Thank you for getting back to me. I will go to that form ASAP to contact support.

Thank you so much for your generous assistance.

frances
Community Specialist
Community Specialist

Hi @Redeemer 

 

No worries, I am glad to be of assistance! Thank you for following up. Have a great day!

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS