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Google nest audio 2 dot

Octogod
Community Member

So recently my google nest audio have being showing only 2 dots in the center. I’ve been looking on the net to try everything they said: switch plug =nope, unplug and plug = nope, still 2 dot right away as I plug it, try to hard reset it with mute mic and press the middle for 5sec = nothing not even a sound. Is my device down for good???

1 REPLY 1

Alex_S
Community Specialist
Community Specialist

Hi Octogod,

 

I know how it feels when something isn’t working the way it should. Let’s try these troubleshooting steps:

 

  1. At the back of your Google Nest Audio device, unplug the power cord, wait 10 seconds > plug the power cord back in > wait until the 4 LEDs light up.
  2. Repeat the first step 8 more times.
  3. At the back of the device, switch the mic off. The LED lights turn orange.
  4. Try to do the factory reset again.

 

Let me know if it works.


Regards,
Alex