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Issues with voice commands on mini and nest audio

Sindret
Community Member

 

Hello. I've had a stable setup with Phillips hue lights in my house and I use Google home to control them. Or rather automate them. I'm mainly using good night and good morning routines. One turns everything off and one turns everything on. My problem is the good morning routine, it says "one of more units are not available" or something along those lines. The same routine was working perfectly for about two years, but it's been acting up now fire many months. 

Also if I say the commands to the assistant on my phone it runs the routines perfectly as I want. It also with if I run the routine through the app.

 

I'm suggesting something is wrong with both my speakers as they are both acting the same way. I also tried resetting the speakers and adding them again, but the problem still exists.

 

Any idea folks?

1 REPLY 1

Princesss
Community Specialist
Community Specialist

Hello Sindret,

 

Thanks for posting in the Community.

 

We're sorry to hear about this experience with your Google Nest speakers and lights. I also appreciate all your effort in trying some steps before reaching out. Since some of the steps are done, could you list down the number of lights setup in your home network as well as the speakers connected to it?

 

Lastly, kindly provide the cast firmware versions of your speakers so we can check further what's causing this to happen.

 

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

  1. Open the Google Home app Google Home app.
  2. Tap and hold your device's tile.
  3. Tap Settings and then Device information.
  4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Check the version on your Nest display

  1.  Swipe up from the bottom of the display screen.
  2. Tap Settings and then About device. You should find your "Cast firmware version."
    • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

I look forward to your response.

 

Best,

Princess