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Google nest bugs, particularly with Samsung Galaxy

Harro
Community Member

Hi Google,

I recently purchased a Google Nest hub, 3x google wifi, 2 x google nest cameras and 1 x google doorbell. I have had nothing but problems with all of these, the software is so buggy. Everytime I google the problem it turns out to be a known issue that google has not resolved despite knowing about it for many years. Bugs are too numerous to list here but the most recent one that has frustrated me is the low volume out of doorbells and cameras when communicating from Samsung phones. Bottom line, how do I go about getting a refund on all of these products? I am in Australia. P.s. please don't tell me to reset my device and conduct a factory reset which seems to be the standard response on this forum, I have done this many times. Very disappointing from what I thought was a reputable brand selling products at a high price point.

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey Harro,

Thanks for sharing details regarding this issue. Apologize that you have to go through this with your Google Nest Hub. We'd love to help you with your concern- please go to this link and fill out all the information needed so we can assist you further.

Let us know once done so we can reach out to you immediately.

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Harro,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Harro,

 

I haven’t heard back, so I’ll be locking the thread in 24 hours due to inactivity. 

 

Cheers,

Muddi