Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google nest camera

Community Member

Trying to set up the third camera of the Google nest cameras first to went no problem third camera after reading a QR code errors out and I get an error something went wrong. Any advice?


Community Specialist
Community Specialist

Hi Marca115,

Thanks for posting here in the Google Nest Community.


This is not the experience that we wanted you to have, let me help you out. A few things: what type of Nest camera are you having issues with? Are you scanning the QR code in a well lit environment? Are you using Google Home app or Nest app during setup?


You can force close and reopen the app that you are using to refresh. Rebooting your phone might help too. You can check the tips below for scanning.


Use brighter lighting
Your phone or tablet will not use the flash when scanning a QR code with the Nest app, so bright lighting is important. Turn on more lights or open the window shades and try scanning the code again.


Put it on a plain background
Patterns on a tablecloth, rug or wall can sometimes confuse your camera’s auto-focus feature and prevent the code from scanning. If your Nest product is on a patterned background, try moving it to a plain surface and re-scanning the code.


Don’t hold it in your hand

Put your Nest product on a counter, table or other solid object. If it’s shaking too much, your phone’s camera can have trouble focusing. You can also try resting your elbows on the table to steady your phone.


Don’t tilt your phone

Your phone’s camera may have trouble scanning the code if it’s tilted at an angle. Make sure it’s level with the surface that the code is printed on.


Keep your distance

If you’re holding your phone too close or too far away, it won’t scan the code. Try holding your phone about a foot away and slowly moving it towards the QR code.

Some phone cameras can’t focus as well as others at close distances, so you may have to hold your phone a bit further away. Try holding your phone so the QR code is inside the Nest app’s blue box and move it slowly away.


Watch your shadow

If you’ve already made the lighting brighter but the QR code still isn’t scanning, make sure a shadow isn’t falling on the QR code. This can often happen when you move your phone close to scan the code.


Clean the lens

Your phone’s lens can pick up a lot of dust and smudges that can affect image clarity, so give it a wipe with a soft cloth to clean it off.


Check this link for more information.


Hope this helps.



Community Specialist
Community Specialist

Hi there,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hi Marca115,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.