Google nest display bluetooth issues

[Kvhagberg]

Got a nest display a few months back. We use it for streaming music to bluetooth speakers. When we first tell it to stream we normally get a response from Google saying streaming station name. Then get nothing. We repeat the request, get a reply as above and then get audio that sounds like it's pulsing. When we try it a third time it works and can stream for hours. 

I have tried other Bluetooth speakers,  I have factory reset, I have tried multiple radio stations. 

Not sure if this is the bluetooth issue that I have been reading about in the forums from a few years back or not. Kind of sad if this is still the same issue. 

Any thoughts.

[Dan_A]

Hi Kvhagberg,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Is this about the link between your Nest display to another Bluetooth speaker?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Also, see this guide from more troubleshooting steps about Bluetooth.

Keep me posted.

Best,

Dan

[Kvhagberg]

Thank you for your reply.  I have the google nest hub 7 inch version.  The issue only happens when I have bluetooth connected. If I disconnect the paired bluetooth device and set it to the internal speaker of the nest hub the issue does not happen. If I leave it at to my paired bluetooth speaker it happens always. 

[Princesss]

Hi Kvhagberg,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hi Kvhagberg,

I just wanted to check if you had the chance to fill out the form?

Cheers,

Muddi

[Kvhagberg]

i have

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Thanks,

Juni