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Google nest hub doesn't show pictures from designated albums from Google Photo

Earthling021
Community Member

Hi, my 2 Google Nest Hubs won't show pictures from the designated albums from my Google Photo.

I already edited Photo Frames and chose Google Photos and chose the right albums but still can't fix the problem. 

Sometime, my Google Home app on iOS said that it couldn't connect after I chose edit photo frames. However, I could still reboot the said hub via the same Google Home app.

Right now, both of my 2 hubs display stock pictures.

thoughts?

4 REPLIES 4

joeydamore
Community Member

I've been having the same issue for the last two days, I removed the devices from my account and readded them. The photo albums started syncing again but stopped again a few hours later. Is there a new update for them in the works?

tajennifer
Community Specialist
Community Specialist

Hi everyone,

 

Thank you for posting. Our team is taking a look into this. We're sorry for the inconvenience that this can cause. We appreciate your patience in the meantime. Please stay tuned for any updates.

 

Best regards,

Jenny

Earthling021
Community Member

I removed the devices from my account and re-synced them back to my account. This works...at least for now.

hopefully, it's just a glitch.

tajennifer
Community Specialist
Community Specialist

Hi Earthling021,

 

Thanks for the update. I'm happy to know that after removing and re-adding the devices, the situation is solved now.

Please let me know if you have more questions.

 

Best regards,

Jenny