Google nest hub grey screen with a g

[Lulu09p]

I have done a factory reset but just keeps going back to great screen with a g. Anyone else able to rectify this? 

[Princesss]

Hi Lulu09p,

Apologies for the late response.

I'd like to ask a few things by answering these questions.

• When did the issue start?
• Are you using the original power cable of your Google Nest Hub? If yes, is it directly plugged in on a power outlet?

Let's go ahead and try to do the following steps to see if this will make any changes on its display.

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Best,

Princess

[Princesss]

Hi Lulu09p,

I'd like to make a follow up on this. Are you still experiencing the same thing? 

Let us know by responding to this thread and I'd be glad to help.

Cheers,

Princess

[Jake]

Hey Lulu09p,

I wanted to reach out and see if you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Lulu09p,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake