10-14-2023 01:03 PM
10-21-2023 03:26 PM
Hello Adreannabanks,
Thanks for reaching out to our Community.
Could you tell us what exact error you get when asking it commands? Also, how far is your Google Nest Hub from the router? Make sure that your device is connected to a stable Wi-Fi connection for a better connection. Trying these steps might also help:
If your speaker or display is already set up on a Wi-Fi network but you need to change your Wi-Fi password or connect it to a new network, you'll need to forget your current Wi-Fi network and set up the device in the Google Home app again.
If you get an error message that says 'could not communicate with your [device]' when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Let me know how it goes.
Best,
Princess