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Google nest hub max black screen

NickMcCartney3
Community Member

‎11-11-2021 02:29 PM

My Nest Hub Max isn’t showing any signs of power. The screen is black and won’t turn on.  I have tried to reset the settings, that didn’t work.  I have plugged it into a different outlet, also didn’t work. I can not hear any responses from google and my app is saying it is not connected to the wifi. Is there anything I can do?  Can you help me ? 

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frances
Community Specialist
Community Specialist

‎11-19-2021 12:30 PM

Hello NickMcCartney3,

 

Thanks for reaching out! I appreciate you taking the time to try a variety of troubleshooting steps.

 

I looked into your issue and saw that you contacted Google Support on November 11, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 7-9133000031716. Thank you.

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frances
Community Specialist
Community Specialist
In response to frances

‎11-22-2021 02:20 PM

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day. 

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