Google nest hub max stuck on whit screen

[Seelliott]

My hub max is stuck on a white screen with a G in the middle.  It stays on that screen no matter what I do.  It’s approximately 2 1/2 years old.  Is it fixable or is it a brick?

[Azarco]

Hey Seelliott,

Thanks for reaching out. I know how challenging it is to not have a working device when needed. Let's dig deeper into this.

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Give these steps a try:

1. At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
2. Repeat the first step, 10 more times.
3. After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Also, kindly check if your device is on Fuschia:

1. On the Nest Hub Max device, swipe up to access the system tray settings.
2. Go to System Settings > About Device > Fuchsia Version.

Looking forward to your response.

Best,
Alex

[Azarco]

Hey Seelliott,

How's it going with your Nest Hub Max? Did the troubleshooting steps help? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[Azarco]

Hi Seelliott,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex