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Google nest hub stuck at gray G screen

Byrdal
Community Member

 My Google nest hub restarted 3 days ago by itself, and have been stuck at a grey G startup screen ever since. 

I tried a factory reset, I tried unplugging it for an hour before plugging it in again, but still no luck getting it to work. 

I can't seem to find any one got a solution to this, but I might be mistaken. It also seems like a lot of other people are seeing this problem. My Nest hub is only 6 months old, so it is a bit early for a device to break. 

Anyone have any luck with a solution?

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Are you using the official power adapter and cable that came with your device? Have you tried plugging the device into a different power outlet and rebooting it? You can also try recovery mode followed by a factory reset by following the steps below.

  1. Place the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)
  2. Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)

EricH303
Community Member

I tried to factory reset it multiple times but nothing still

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. Thanks to davidking for the help here. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS