Google nest hub won't play Sirius XM symphony hall just musicjust music

[Upnorthguy]

Google nest hub won't play Sirius XM symphony hall just music. This is the ONLY channel with those issue that I am aware of. It will play one song and then stops. Trying to get this issue solved had been really frustrating, as I have contacted SiriusXM and asked for an answer on this forum with no results. 

[Dan_A]

Hi Upnorthguy,

This is not the experience we want you to have; let us help you. A few questions: which Nest speakers are we working with? Is it a Nest Hub 1st Gen or 2nd Gen? When did your issue begin? Were there any recent changes made? What did SiriusXM support tell you about your concern?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord from your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Also, for us to isolate further, kindly try other radio stations or music services. The reason is to determine whether this is an isolated concern since our Nest devices rely heavily on the functionality of third-party apps, devices, and services.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan