Google nest mini 2 side led always on problem

[suiluj]

Hello,

I have the same problem as described in in other issue here. But I cannot reply on the other thread. So I started a new one.

The problem is still not fixed after several resets:

Both my Google nest mini 2 keep the LEDs on the side (volume indicator) always on.

This problem does only occur after a while even when no settings are changed.

It is really annoying! Please fix this problem Google!

 

[Princesss]

Hi suiluj,

Thanks for reaching out. 

We're sorry to hear about this experience with your Google Nest Mini. Since you've mentioned that you have tried to perform a complete reset, may we know when and where did you purchase your speaker so we can check your warranty options? Also, let's try these steps:

1. On the side of the device, unplug the power cord   wait 10 seconds   plug the power cord back in   wait until the 4 LEDs light up.
2. Repeat the first step, 8 more times.
3. On the side of the device, switch the mic off. The LED lights turn orange.
4. Press and hold the top of the device (where the LED lights are).
5. After 5 seconds, the device begins the reset process.
6. Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the FDR has started.
7. Wait until the device announces “Welcome to Google Home"   use the Google Home app    to set up the device.
8. After the setup is complete, test the device with any voice command.

Let us know how it goes.

Best,

Princess

[suiluj]

I bought my two Google Nest Mini 2 on November 26th 2021 in Germany (Website: www.tink.de).

So I guess I still got warranty?

[Dan_A]

Hi folks,

@Princesss, thanks for the help.

@suiluj, I wanted to follow up and see if you are still in need of any help. Before we can check your device warranty, have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[suiluj]

Well I tried the 8 times reset routine with both google nest mini speakers and first I thought it worked.

But a day later the LEDs were always on again at one speaker. Since then I toggled the ultra sound sensor setting for this speaker in the settings again. This helps to stop the LEDs for some time. But I already did this in the past. After a few days the LEDs come back.

We will see how it goes. I dont think this should be a permanent solution and I really would think that a company like Google would fix some small bug like this.

[Dan_A]

Hi suiluj,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
 

Best,

Dan

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, Princess and Dan.

Thanks,

Archie

[aatienza]

Hi everyone,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[Dan_A]

Hi suiluj,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best regards,

Dan