I have 2 google minis that I use as a stereo. One of them suddenly disconnected and will not connect or can't even get detected.
I factory reset the speaker.
Even after the reset, it just reaches the point where it tells me to open my google home app and stops after that. The lights that appear next which indicate that it's ready to connect to the Bluetooth does not happen. It's not even visible on my phone's Bluetooth.
So my device does respond to "okay Google" with a sound (which indicates it isn't set up)
Whenever I factory reset it, it does say " Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" but stops after that. What I mean by that is that the device would normally display 4 light blue dots indicating that it's ready for setup. Or as I'd like to call it, the Bluetooth lights. Those 4 light blue dots don't show at all.
This happens only for the first time I reset the device.
If i turn it back off and on, it just loads up but doesn't say "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet".
(I can also increase and decrease the volume by touching the buttons of the speaker)
Thanks for the help, @ RachelGomez123.
@roycefernandes3, Thanks for reaching out. I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did. A few things: Does it light up four orange lights when you switch the mic off? What message are you getting when you set it up using the Google Home app? Are you still using the original power cord? When you do the reset, do you hear a chime?
I look forward to your response.
Appreciate the help.
Yes the 4 orange lights do show when I switch the mic off (but i do not hear any sound or the assistant does not say that it's switched off)
I cant connect the speaker to the app. After i hard reset it, the speaker seems to load up and says " Please download the Google home app to get started" after which it doesn't do anything, and I'm unable to find it on the app or via wifi.(it doesn't broadcast any signal at all) Normally you'd see 4 light blue dots after that message that indicate the speaker is ready to be set up by the app. Those 4 light blue dots don't appear.
I use the original power cord.
I do hear a chime. Although when i long press on the 4 orange lights when trying to reset, normally it should say that "you are about the rest this device, release to cancel". It never says this but only gives a chime when i press on the orange lights for 10 seconds and gives a "build up" sound when I put my finger on the orange dots.
Thanks for the information. Let's go ahead and try these steps below.
Let me know if that works.
I did try the steps you mentioned in the last post.
It does take a little longer when I plug it in after the 10th time. Although the same thing happens. It loads up and proceeds to says "...... Download the Google home app to get started" and then does nothing.
The initial colour of the 4 lights at the first 5 second of startup is white with a small tinge of blue(stationary lights).
It then proceeds to the 4 white(blinking loading lights)
Soon after it shows the 4 Google logo lights with the speaker loading chime.
It then goes back to white (when it says" download the app...")