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Google nest mini has been frozen

IreneBelserion
Community Member

Hello,

 

My Google nest has been frozen after changing my WiFi in my new apartment. There are 4 white lights at the top but device is not responding. Also the hard reset button is not working. When I am pressing this button only first light turn on green and nothing is happening. Also I was trying to plug off and plug in my device for 11 times... Nothing happend. 

Please help 

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi @IreneBelserion

 

Thanks for posting here in the community. I'm sorry to hear your Google Nest Mini has been frozen. Help's here!

 

To better understand the situation, I'd like to ask a few questions:

 

  • What kind of Google Nest Mini do you have (1st Gen or 2nd Gen)?
  • Are the four white lights flashing and then fading?
  • Did you get an error message?

Keep me posted. 

 

Best regards, 

Melany