06-01-2023 01:23 PM
My Nest mini was giving me the 2 dot thing so I did a reset and it seemed to be working fine, connected to WiFi, I was playing music on my Spotify, until I asked it what time it was. After saying “ok Google” the music lowered, as it listened, I asked the time, and no response. The music came back up. I tried several times and got the same results. Tried rebooting it through the app, unplugging and plugging it back in, recalibrated my voice recognition, and still the same result. It listens and recognizes my voice when I say “ok Google”, but then it ignores me like I’m not even here!
please help.
06-07-2023 05:54 PM
Hi Tomaaaaas,
This is not the experience we want you to have, let me help you and thank you for doing the troubleshooting steps. A few questions: when did your issue begin? Were there any recent changes made? Have you tried giving commands without music playing in the background?
It would help a lot if you could do a sequential reboot first:
Once done, give a question or command in a different way and confirm if your Nest Mini recognized the question correctly by saying “repeat the question”.
Furthermore, you can check the audio recording in “My Activity”. Here’s how:
Tell us how it goes.
Best,
Dan
06-10-2023 06:04 PM
Hey there,
I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
06-11-2023 06:17 PM
Hello again,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan