Hi Ealala,
This is not the experience we want you to have, let me help you. A few questions: were there any recent changes made? What is the command you’re giving, and what’s the error message? Have you tried other music services or radio stations?
It would help a lot if you could do a sequential reboot first:
- Unplug the power cord of your router, followed by your Nest speakers.
- Plug them back in after 3 minutes.
- Restarting your phone might also help.
Also, you must link your Google account with your Apple Music account. Note: An Apple Music subscription is required to play music with Google Nest and Home devices.
Furthermore, verify the commands given by checking the audio recording in “My Activity”. Here’s how:
- Open the Google Home app.
- At the upper-right, tap the account icon.
- Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account.
- Select My Activity.
Note: This opens a list of all recent voice commands the customer has given.
- Identify the most recent command that generated a failed response.
- Select Details below their Assistant Query (this will expand out the details).
- Tap the Play button on the query card (have them play a few) to confirm from My Activity what the speaker or display heard at the time the issue occurred.
Let us know how it goes.
Best,
Dan
