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Nest mini refuses to stop mornings Alarm

amadinho91
Community Member

Hi everyone, I’m experiencing something strange with the Assistant on Nest mini, every morning when the alarm goes on,

i ask “Hey Google, Stop”

it answers “I don’t understand “

and alarm goes again!!! I ask “Hey google, Stop!!”

It answers “I’ll stop” but alarm continue 😤

it keeps like this many times till it Stops really!!!! And this happens only with alarms in the morning, otherwise it understands my orders always! 

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi amadinho91,

 

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made?

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.

 

You can also try to remove general alarms via the Google Home app:

 

  1.  Make sure the mobile device is linked to the same account as the Google Nest or Home device.
  2. Open the Google Home app.
  3. Tap Favorites or Devices > Select a speaker or display.
  4. At the top-right, tap Settings > Audio > Alarms and Timers.
  5. Click next to the alarm to remove it.

 

Furthermore, you can revert your Nest Mini to its default settings and set it back up by doing a factory reset. Here’s how.

 

Let us know how it goes.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan