09-17-2021 05:10 PM
Google nest mini losing connection to smart lights.
09-22-2021 03:24 PM
Hello @Jes,
Thank you so much for the post. I'm sorry you are having an issue with your nest mini losing connection. I know that can be frustrating when you are trying to have that whole home connected experience. Let me see what I can do to help here.
First off, I'd like to ask some questions to make sure I understand what is actually happening.
If you haven't done so already, I'd recommend trying to reboot your Nest Mini to see if it helps.
Keep us posted with how things are going. We're here to help if you find the reboot doesn't work.
Best,
James
09-22-2021 03:59 PM
Thank you James for taking interest in this matter.
09-30-2021 01:08 PM
Hi again @Jes,
Sorry for the late response. But I appreciate your reply and the additional information. I wanted to double check one last thing. Do you own any other smart devices that you control with your Nest Mini? Do those also have issues? I wonder if their might be a connectivity issue with your smart lights. Are you able to control those with any other means? I'm just trying to see where the root of the problem is here.
Let me know when you can.
Thank you,
James
09-30-2021 03:11 PM
James,
09-30-2021 03:50 PM
Hey there,
I wanted to hop in here to see if I could provide any further clarification. I sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.
Please let me know if you have any further questions.
Have a great day.
Garrett DS
10-01-2021 04:42 PM
Garrett,
Thank you for your inquiry.
It does not matter what lights used as the mini once it drops connection to network, none of the items associated with it's connection are no longer accessable.
However, the lights are C-by-GE-C2C704VO type.
They work nicely when connection is made.
Once again, thank you for your interest.
I have unplugged the Mini in the bedroom.
Jes.
10-04-2021 10:38 AM
Hey there Jes,
Thanks for giving us that information. I would suggest sending this information to our engineering team when you provide the feedback to them as stated in the previous response.
Please let me know if you have any further questions.
Best regards,
Garrett DS
10-07-2021 11:06 AM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
10-08-2021 10:14 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS