cancel
Showing results for 
Search instead for 
Did you mean: 

Nest home 2 motion sense and air gestures not working at all

Stefaa
Community Member

Motion sense on my nest home 2 not working at all a cant stop music dismis alarms by hand gesture and olso a cant calibrate sleep tracking i tried different position hight distance and cant get it to work

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hello Stefaa,


Thank you for reaching out. Oh no! That is not great to hear that your motion sense, gesture, and sleep sensing features are not working. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

  • Which country are you located in?
    • Google Nest Hub (2nd gen.) device and features only work in supported countries.
    • Supported countries include: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico) 
  • Is this a new issue? Were your features working before?
  • What troubleshooting steps have you tried so far?

I appreciate your patience, I look forward to your response. 

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.