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Google nest music

Lj21
Community Member

So at the start of the week my nest mini has stopped being able to play music without casting my phone audio. I've done all the recommended steps like, reset my nest/modem, tried reinstalling the home app, reapplying my YouTube music account etc.

2 REPLIES 2

virnab
Community Specialist
Community Specialist

Hi Lj21,

 

Thanks for reaching out to our community.

I’m sorry to hear that your Google Nest Mini suddenly stopped playing music directly and now only works by casting your phone’s audio. I appreciate you letting us know the troubleshooting steps you have tried to resolve the inconvenience. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

  • Do you experience the same inconvenience when you try to stream other apps?
  • What is the behavior of your Google Nest Mini when you command or ask for an action? Example: "Hey Google, what time is it?" Or: "Okay Google, what's the weather?" Or, "Okay, Google, will it rain tomorrow?"
  • Can you describe the status of the 4 LED lights? 
  • Are you getting any error messages on your Google Nest Mini when you ask to play music on YouTube Music?
  • Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? 
  • Are you using an Android or iPhone device to set up your Google Nest Mini?
  • What is the distance between your Google Nest Mini and the router?
  • Is your Google Nest Mini connected to a 2.4 or 5 GHz WiFi network?

Please keep me posted.

 

Best regards,

Virna

Kramyerac
Community Member

Hi @Virk - is there a solution to this? I am experiencing similar to others in that YouTube Music does not stream anymore. Radio stations work but I get "sorry, please try again" every time I request a song to play. I've reset devices, made sure all are linked & all updated but nothing is working still. Grateful to get some advice. Thanks