cant remove and change name of jbl speaker

[aaronlink]

since i connected my jbl speaker to my home to test how home works. i cant change the name and remove it from home.

when i go to the device and press on the 3 dots i only get to see help and feedback. why dont just give me the option too remove it and change the name? also the speaker now has practically become unusable when connected through bluetooth with a different device. even after a hard reset it still. also when i try to delete the device by making a new house and adding it there it doesnt remove it and just places it back to the old room

[jenniffert]

Hi @aaronlink,

Thanks for reaching out here in the community! I understand how inconvenient it is that after connecting your JBL speaker to the Google Home app, you're unable to change its name or remove it, even after creating a new home structure. Help's here!

I appreciate the efforts in trying to resolve this situation. To further investigate this inconvenience, I'd like to ask the following:

• Are you the owner of the account where the JBL speaker was added?
• Could you confirm if the hard reset you did was the same as a factory reset?

In the meantime, I'd suggest deleting the Google Home app and installing it again. This can often resolve minor glitches.

Please keep me posted.

Best regards,

Jenniffer