Child unable to play Apple music on Mini, but it works fine on the Hub Max

[NRL102]

My daughter is set up through Family Link and can play music on our Nest Hub Max via Apple music without issue.  However, she is unable to play music on the Mini I got specifically for her.  It says something about "You Tube Music" which is not our default Music Player (Apple Music is).  Also, I can play Apple Music just fine on the Mini, as well as my husband.  It's only my daughter that has this issue.  I did a complete factory reset of the device, only to continue to have the same issues. Help, Please!

[jenniffert]

Hi @NRL102,

Thanks for reaching out here in the community! I understand how inconvenient it is that despite getting the Nest Mini for your daughter to listen to Apple Music, it defaults to "YouTube Music" instead, which isn't your preferred service, especially since it works fine on your Nest Hub Max. I'd be happy to help with this!

Consider that when you set up the speaker or display using your child's account managed with Family Link, the Google Home device will allow your child to ask the Google Assistant questions and play YouTube videos or songs from YouTube Music. However, children can’t access certain YouTube features.

I also appreciate the workarounds already done. To continue investigating the inconvenience, I'd like to ask the following:

• Could you confirm if the Nest Hub Max is also configured with your child's account? This helps to identify if this could be related to the setup on the child's account.

Once I have this information, I can assist you better with the specific information.

Best regards,

Jenniffer 

[NRL102]

Yes. She is configured to work the Nest Hub Max and is able to play music through Apple Music. Thanks. 

[jenniffert]

Hi @NRL102,

Thanks for following up and the information you confirmed!

To further investigate what is causing the behavior of Apple Music on the Nest Mini, it is necessary to try some troubleshooting steps. In this case, I suggest the following:

• Make sure the Google Home app and Apple Music app are up-to-date.
  
• Restart your Nest Mini by unplugging it, waiting a few minutes, and then plugging it back in. For more information, refer to this article: Reboot Google Nest or Home speaker or display.
• If these steps don't work, consider performing a factory reset on the Nest Mini. For instructions, you can check out this article: Factory reset Google Nest or Home speakers or displays.
• Set up your Nest Mini again. For reference, you can see this article: Set up your Google Nest or Home speaker or display.
• Set up your child's voice to be recognized by the Nest Mini. For guided instructions, go to this article: Let your child use Google Assistant on your devices.
  

Please keep me updated.

Best regards,

Jenniffer