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Google nest reboots everytime someone touches the screen

rgarland
Community Member

I’ve tried rebooting my Google nest hub but every time I pick it up or touching it reboot this is my second one with the same problem nothing seems to fix it any help. How can i get support? Last time i posted this it was closed for inactivity. I would like to open a support case.

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey rgarland,

 

Thank you for reaching out. Sorry to hear that you're having an issue with your Google Nest Hub. I'd love to know more about what's happening, and I have a few questions:

 

  • When did the issue start?
  • Which specific Google Nest Hub are you having an issue with (1st or 2nd gen)?
  • What is the firmware version of your device?

Also, please share a short clip video showing the issue for us to have a better picture of what's happening on your device.

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey rgarland,

 

It's been some time since this thread was updated. Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours due to inactivity.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey rgarland,

 

How was your device? Let us know if you still need help, and we're happy to lend a hand.

 

Cheers,

Muddi