Hi @Don58,
Thanks for reaching out to the community. I’m sorry to hear that your Nest device isn’t completing the factory reset and reverting to recovery mode. I'd be happy to help.
To better assist you, please provide the following details:
- What is the specific model of your Nest display and generation? Here’s a helpful article about how to identify the model of your device.
- Could you share a video of what happens when you try to perform a factory reset?
- Was the device already in recovery mode when you first discovered it?
- If not, were you using the device when the issue occurred?
- Did you unplug the device, or was there a power outage shortly before you discovered the issue?
In the meantime, I’d suggest the following steps:
- Ensure you're using the original power adapter that came with your Nest display.
- Plug the device into a different outlet and perform a reboot. For reference, you can check out this article: Reboot Google Nest or Home speaker or display.
Please keep me posted, and if you have any other relevant details, please share them as well.
Best regards,
Jenniffer
