Google nest screen burn at 5 months

[Gaffey1992]

My Google home hub has screen burn and I've only had the device 5 months. I have the purchase info on my amazon. What can be done about it as not a cheap piece of equipment to buy for a screen to start dying within a year.

Any advice on this? As not overly happy

[MplsCustomer]

@Gaffey1992 

You can try contacting Support, using the link and instructions in this post in this forum:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Gaffey1992]

Hi,

I gave this a try before coming to the forum but says i have to contact within the hours but 12AM - 12PM. which for UK timezone is annoying as i start work at 8am and have a new born. so morning time is limited.

[MplsCustomer]

@Gaffey1992 

Those are strange hours. Maybe a Google Nest Community Specialist will step in on this thread and offer an alternative.

[Juni]

Hi folks,

Gaffey1992, Thanks for reaching out. Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Thanks for the help here, MplsCustomer.

Regards,

Juni

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

[Gaffey1992]

Hi, 

Sorry just seen this reply. I have managed to get it RMA'D through the seller and they have given me a refund due to there currently isn't any I'm stock at the moment. 

Thank you for all the help

[Alex_S]

Hi Gaffey1992,

Thanks for the update. It’s good to know that this has been sorted out. Should you need further assistance, you know where to find us. We’ll be more than happy to assist you.

Best,
Alex