Google nest speaker replacement cable

[Tomochevski24]

Hi

My Google nest smart audio speaker no longer works. The cable is faulty as I have tried it on my other two speakers. I have only had the speaker from March this year. I tried to get Google to call me and I spoke to someone but their understanding of English is really poor. It should be covered by warranty. Can anyone help locate a new cable please? 

[Tomochevski24]

I have an open case with Google of 6-8698000035909

[cheliogeovanni]

Hello Tomochevski24,

Thank you for posting on the community, I understand your frustration with the faulty cable on your Google Nest speaker.  Just to let you know my team is aware off and they are working in you replacement.

Please keep me posted.

Best regards,

Helio.

[Tomochevski24]

Still yet to hear anything regarding this 

[cheliogeovanni]

I understand that you've encountered some frustrations, and we sincerely apologize for any inconvenience caused. Your feedback is valuable to us, as it helps us identify areas for improvement and make your Google Nest even better.

It is really weird but it may be a glitch or an update so my recommendation is to wait a little longer or you can also submit feedback throughout this form. 
 

Please let me know how it

 goes..

Regards,

Helio.

[Tomochevski24]

I just need to know if a replacement power cable is being sent or not?