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Google nest won’t connect

Rebeccattack
Community Member

‎03-21-2024 09:09 AM

Hi there! 

I got a used nest audio has a gift and I’m having issues after the factory reset. I went through the process of the reset and after it said it was resetting it turned off and then nothing happened. Since then, if I unplug it and plug it back in the little white lights will come on and look like they’re trying to connect but then the speaker shuts off. I tried doing something from another forum where they say to unplug it and plug it back in 10 times and then it’ll work but it’s not. And it’s not recognizing any touches or the mic being turned off or on. It just tries to connect and then shuts off. 

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alejandom
Community Specialist
Community Specialist

‎04-02-2024 04:08 PM

Hi @Rebeccattack, 

 

It sounds like the factory reset on your Nest Audio might not have completed successfully, causing the current issues. Here are some steps you can try to get it working:

Alternative Factory Reset Method:

  1. Microphone Mute: Locate the microphone mute switch on the back of the Nest Audio. Turn it off (orange light should appear).
  2. Hold and Reset: While the microphone is muted, press and hold the center top of the Nest Audio for about 5 seconds.
  3. Extended Hold: Keep holding the center top for an additional 10 seconds, even if nothing seems to happen initially.
  4. Listen for Chime: You should eventually hear a confirmation chime indicating a successful reset.

If the Chime Doesn't Happen:

  1. Try Another Power Cycle: Unplug the Nest Audio, wait 30 seconds, and then plug it back in. Observe if it boots up normally this time.

Contact Nest Support:

  • If neither method works, it's possible there's a hardware issue with the Nest Audio itself. Since it's a gift, you might not have the original receipt. However, Nest Support can still offer guidance and potentially troubleshooting steps specific to your situation. Here's the link to contact them: https://support.google.com/googlenest/gethelp?hl=en

By following these steps, hopefully you can get your Nest Audio functioning properly. Even though it's a gift, reaching out to Nest Support might be necessary if the troubleshooting steps don't resolve the issue.

 

Regards, 

Mario.

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