03-21-2024 09:09 AM
Hi there!
I got a used nest audio has a gift and I’m having issues after the factory reset. I went through the process of the reset and after it said it was resetting it turned off and then nothing happened. Since then, if I unplug it and plug it back in the little white lights will come on and look like they’re trying to connect but then the speaker shuts off. I tried doing something from another forum where they say to unplug it and plug it back in 10 times and then it’ll work but it’s not. And it’s not recognizing any touches or the mic being turned off or on. It just tries to connect and then shuts off.
04-02-2024 04:08 PM
Hi @Rebeccattack,
It sounds like the factory reset on your Nest Audio might not have completed successfully, causing the current issues. Here are some steps you can try to get it working:
Alternative Factory Reset Method:
If the Chime Doesn't Happen:
Contact Nest Support:
By following these steps, hopefully you can get your Nest Audio functioning properly. Even though it's a gift, reaching out to Nest Support might be necessary if the troubleshooting steps don't resolve the issue.
Regards,
Mario.