Google photos

[Audrey2]

Until about 11:30 my google home hub displays  no longer will display google photos i have unplug them and remove one of the google home hubs factory reset it and still will not display photos.  I have created a separate album still nothing. I get an error message stating can't load your preview please try again.  On phone to google and they have told me I have done everything, they say to do and the fact it's affect all google hubs I have uninstall ed and reinstalled home hub app clear cache and data in google photos. It's possible it's a problem at google themselves they just checking it all. If anyone else has been experiencing this today please let me know. I never had this problem before 

[Kbryant]

Same problem here. Google home app shows that the displays are set to show an album from Google photos, but they all show random artwork instead. I can't change the setting from the display itself because it says I don't have voice match set up.

[Audrey2]

Google have said they are escalating this the woman on the phone went through  what o done and she said you have done everything to troubleshoot. I told they were working fine now issues with the photos. Hopefully they find out what is going on 

[luciaaa]

Hi there!

Thank you for contacting the community. I'm truly sorry to hear your Nest Hub is no longer displaying Google Photos. We appreciate your effort in following all the troubleshooting steps. @Audrey2, thanks for sharing the additional information. As you mentioned in your second post, our team is aware of this issue and is currently investigating. We apologize for the inconvenience and appreciate your patience. Stay tuned to the community for updates.

Please feel free to reply if you have any further questions.

Best regards, 

Ana