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Google using incorrect streaming service.

PotatoGraphick
Community Member

Hi everyone.

So I'm having this super annoying issue where every time I ask Google to play a song, it comes back with "Sure, check out this playlist on Deezer."

I don't use Deezer, never have. I've never associated a Deezer account with my Google Home, and in my Google Home settings, my default music streaming service is set to YouTube Music, yet for some reason it insists on trying to play everything I request from Deezer. I have to specifically ask it to play songs from YouTube Music before it will actually do it.

I haven't found a way to get rid of this, I'd like to just be able ask it to play a song without it trying to constantly play from a music service I don't use.

Any help appreciated.

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @PotatoGraphick 

Could you verify you are using the same account on your Google Home device as your Google Home App settings?
It should be configured in the Google Home app, as you mentioned.

Alex_S
Community Specialist
Community Specialist

Hello everyone,

 

Thanks for the help, @RXShorty.

 

@PotatoGraphick, were you able to verify the email account your Google Home device is linked to?

 

Let’s try these steps:

 

  1. Unplug your Google Home device from the power outlet for a minute > Plug back in.
  2. Open the Google Home app > Tap your device icon > Settings > Remove device > Remove.
  3. From the Devices tab, scroll down to Other Cast Devices or Local Devices > Tap the device you removed > Add to a room.
  4. Try to play music.

 

Keep me posted.

 

Regards,
Alex

Muddi
Community Specialist
Community Specialist

Hi there,

 

It's us again. Have you tried the steps above? Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey PotatoGraphick,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi