Grey screen with g and won’t factory reset

[Susiem20]

Stuck on grey screen with g. Try to factory reset but goes back to the same grey g on screen. 

[David_K]

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Susiem20]

There was a power outage before this device started doing this. I was not home and came home to this issue. 

[Princesss]

Hi everyone,

Thanks for visiting the Community.

@David_K, we always appreciate the help.

@Susiem20, hope the steps suggested by David worked on your end. Feel free to update this post if you have additional questions and we'd be happy to answer it for you.

Best,

Princess

[Susiem20]

This did not fix issue

[Rafaelzin]

Alguem me ajuda por favor, tenho hub segunda geração, fiz todos os processos de desligar 10x e na 11 ficar esperando, os 10 segundos eu fiz com cronômetro no relógio o tempo de espera, já fiz 5 vezes, desligando no caso 55x seguidos. Não sai da tela cinza com G

[Rafaelzin]

Já tentei reiniciar tbm com os volumes ele faz a contagem, reseta e volta pra tela cinza com G. 

[Princesss]

Hi Rafaelzin,

Thanks for responding.

I appreciate all the details you've shared. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Susiem20]

Can’t read language

[Princesss]

Hi Susiem20,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi Susiem20,

Chiming in to check if you still need help with this? 

Let me know once you're already done filling out the form so we can check it.

Best,

Princess

[Princesss]

Hi Susiem20,

I'd like to check if you're done filling out the form? Feel free to update this post, otherwise I'll be locking the thread.

Best,

Princess

[Princesss]

Hey there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess