Group speaker - One Nest not playing

[DavidGB07]

So, got 4 google home devices (2x home hubs and 2x nest minis) and have set up some groups to play as speakers for music. This one Nest mini says it’s part of a group but doesn’t play when the other 3 do.

I’ve tried resetting the wifi connection and have also done a factory reset and reconnected but despite the fact it shows in the group it doesn’t play with other 3 yet plays fine on its own.

ready to launch it out the window or pull my hair out but suspect this group will be better therapy 

thanks in advance for the simple, straightforward, resolution ✊

[Janie20]

I just want to talk to a real person , to help me , figure out things .. who or what phone number do I call to get some help.. please assist me. Jane 

[Azarco]

Hey folks,

That certainly hasn't been easy for you — let's see what's going on.

How far are your Google Home and Google Nest speakers from each other? Try putting the affected speaker near your router. Also, could you check if the cast firmware version of your devices are the same?

Thanks,

Alex

[Princesss]

Hi folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess