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Groups on Nest Hubs stopped working AGAIN

gtext
Community Member

Following on from this post 

I have two Nest Hubs and three Mini Speakers. I have a group consisting of the Nest Hubs and one of the mini speakers. Asking to play a radio station for example on  any of the Mini Speakers starts the radio on the whole group. If I do the same on either of the nest Hubs they just search on Google without playing anything. This has worked ok for a couple of years but has now suddenly stopped working.

The problem seems to only be with the Nest Hubs.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Groups-on-Nest-Hubs-stopped-working/m-p...

Google has done it again. Broken.

Nothing to do with a platform. had to select something to post.

4 REPLIES 4

gtext
Community Member

Thanks Mike for the suggestions. Having gone through this before I'm convinced It's Google themselves maybe an update process that causes this. It only effects the two nest hubs. (With a screen) It did work briefly shortly after posting currently not working again. Nothing has changed here. Just going to wait for it to sort itself.

Princesss
Community Specialist
Community Specialist

Hi folks, 


Thanks for bringing this up.

 

Apologies for the inconvenience that this has caused you. Could you please list down all the Google Nest speakers that are included in the speaker groups? Also, it would be very helpful to have the cast firmware version of the speakers so we can check on it further.

 

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your responses.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,

Princess